Charter asks ex-customers to resubscribe or risk their credit scores

Illustration by Alex Castro / The Verge

Charter has been telling former customers that it’ll forgive their debts and stop reporting them to credit agencies if they resubscribe to the company’s Spectrum TV, internet, or voice service, according to a story from the Los Angeles Times. The “one-time courtesy” offer came to light after Steve Schklair, who says he hasn’t been a Spectrum customer for years and doesn’t owe the company money, shared a letter describing the supposed deal with the LA Times. Charter later confirmed the letter was authentic, saying that it was an offer that was meant to help consumers “reconnect” to Spectrum, as well as get a leg up on their finances.

According to the LA Times, the letter Charter sent Schklair said the company would cancel his (supposed)…

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Article originally published https://www.theverge.com/2021/10/12/22722758/charter-spectrum-debt-forgiveness-letter-reporting-credit-agencies

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